General Troubleshooting | Ministra setup guide

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Ministra setup guide
General Troubleshooting

1. Parse error: syntax error, unexpected end of file in /path-to/stalker_portal/server/lib/func.php on line 405;

Fix

In /etc/php5/apache2/php.ini (apache) set short_open_tag = 1 or short_open_tag = On

Restart apache2

If path is not default /var/www/stalker_portal/, check apache2 logs for errors and make sure that in apache config in /path-to/stalker_portal/ part is set:

Options -Indexes -MultiViews
AllowOverride All

In apache starting from 2.4 version AllowOverride All should be changed to Require all granted

2. STB status is offline, but in fact STB is online;

Fix

Make sure that memcached packet is installed and working properly.

In custom.ini:

Set correct default_timezone =

All allowed localizations in custom.ini/config.ini must be supported on server.

Run locale -a to see supported locales.

3. Time and date is 01/01/2000;

Fix

Set right address of ntp server in settings and timezone on STB.

How to setup time and date on STB

4. date_format time_format instead of correct time.

Fix

Make sure that localizations that are selected in config/custom.ini are supported on server.

Run locale -a to see supported localizations on server.

5. Next message in admin-interface Fatal error: Uncaught exception 'MysqlException' etc

Fix

1) Make sure that phing was run from /stalker_portal/deploy/ and ended with Success.

2) If problem still appears check the source of problem in error message and fix it manually from MySQL.

Example next error message notifies that there is no column tv_archive_duration in itv table.

Fatal error: Uncaught exception 'MysqlException' with message 'Query failed by reason : Unknown column 'tv_archive_duration' in 'field list' (INSERT INTO itv (`name`, `number`, `use_http_tmp_link`, `wowza_tmp_link`, `nginx_secure_link`, `wowza_dvr`, `censored`, `base_ch`, `bonus_ch`, `hd`, `cost`, `cmd`, `cmd_1`, `cmd_2`, `cmd_3`, `mc_cmd`, `enable_wowza_load_balancing`, `enable_tv_archive`, `allow_pvr`, `allow_local_pvr`, `allow_local_timeshift`, `enable_monitoring`, `descr`, `tv_genre_id`, `status`, `xmltv_id`, `service_id`, `volume_correction`, `correct_time`, `modified`, `tv_archive_duration`) value ('trt', '1', 0, 0, 0, 0, 0, 1, 0, 0, '0', 'ffmpeg http://trt-i.mncdn.com/trt1/trt13/radyodelisi.m3u8', '', '', '', '', 0, 0, 0, 1, 1, 0, 'trt', '3', 1, '', '1', 0, 0, NOW(), '168'))' in /var/www/stalker_portal/server/lib/mysql.class.php:692 Stack trace: #0 /var/www/stalker_portal/server/lib/mysql.class.php(571): Mysql->query('INSERT INTO itv...') #1 /var/www/stalker_portal/server/administrator/add_itv.php(257): Mysql->i in /var/www/stalker_portal/server/lib/mysql.class.php on line 692

So it should be created manually.

mysql -u root -p
use stalker_db;
ALTER TABLE `itv` ADD `tv_archive_duration` int not null default 168;

6. Many weird symbols while loading Ministra. Example HR+cPpMT2WJ/AsUFAzqhdoV/WedgYuStMj5QLDpRpDlbruRM9B27h8e7WbuapX1yCF1iocpNjzA+

Fix

Check in /etc/php5/ that

1) In /etc/php5/apache2/conf.d/00-ioncube.ini redirects to /etc/php5/mods-available/00-ioncube.ini

/etc/php5/apache2/conf.d# ls -al

lrwxrwxrwx 1 root root 39 Apr 6 12:45 00-ioncube.ini → /etc/php5/mods-available/00-ioncube.ini

2) In /etc/php5/cli/conf.d/00-ioncube.ini redirects to /etc/php5/mods-available/00-ioncube.ini

root@localhost:/etc/php5/cli/conf.d# ls -al

lrwxrwxrwx 1 root root 39 Apr 6 12:45 00-ioncube.ini → /etc/php5/mods-available/00-ioncube.ini

3) In /etc/php5/mods-available/ there is 00-ioncube.ini

root@localhost:/etc/php5/mods-available# ls -al

rw-rr- 1 root root 67 Apr 6 12:29 00-ioncube.ini

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Cindy is an expert on the Ministra TV platform and the author of this article.

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