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Section MAG322/324/351

This section describes technical specifications, software updates and settings for STB model range based on MAG322/324/349/351.
Basic STB settings are described in section Embedded Portal.
Releases of STB software are located at: http://soft.infomir.com


Frequently asked questions MAG322/324/349/351

STB does not turn on or portal does not load:


  After turning power on (not to be confused with STB activation from Remote Control), STB does not turn on or there is no screen image
  • No power supply at Set-Top Box or TV or one of the devices (STB or TV) does not work properly.
    • Make sure that LED on STB is lit.
    • Make sure that both devices (STB and TV) are connected to power supply.
  • STB power supply unit is not working properly or has not suitable parameters (in this case, STB LED can be lit):
    • Check power supply for parameters specified in STB user manual. If necessary replace power supply.
  • Problems with the interface video cable (HDMI, RCA):
    • Make sure that the cable is securely connected on both sides (TV and STB);
    • Ensure that cable is in good condition;
    • On TV: сheck socket (HDMI / RCA) to which the cable is pluged and make sure that the setting of source is correct.
  • If there is not image on TV screen:
    • video mode on TV and STB may not be matched - enter System Recovery menu and change value of video output mode and/or graphics resolution;
    • Check up connection to appropriate TV video input (digital HDMI or analog RCA).
  After turning on STB from Remote Control, Set-Top Box does not turn on or there is no picture on TV screen
  • Deactivating STB from Remote Control will put STB in standby mode. Current mode (Active/Standby) of STB is determined by color of LED indicator:
    • MAG322/324/351as default: Red color - standby mode, white color - operating mode (brightness level of LED indicator can be changed - see Settings / Interface)
      • If Remote Control can not bring the STB out of standby mode:
        • Restart STB;
        • Probably, Remote Control is not working properly or signal does not arrive to STB's IR receiver - make sure RC is operative:
          • in operating state STB should react to pressing RC buttons (STB LED should blink when RC button is pressed);
          • direct RC right to front panel of STB, remove objects or devices that prevent remote signal spreading;
          • make sure that power supply of RC (batteries) is working.
  STB does not load after failed software update, any STB settings, or resetting
  • reboot STB;
  • In System Recovery menu, switch Boot mode to alternate NAND;
  • if after reset the message "DHCP retry" or "tftp loading" appears on the screen and STB does not boot, you need change Boot mode in Bootloader menu from "DHCP" to "NAND" / "NAND2"
  • if update was made via Multicast (MC update) - reboot STB.
  Portal is not loaded, blocking access to portal from Operator
  • If initial boot takes place (logotype and messages 'Loading ...' are visible on the screen), but external portal does not load, reasons can be as following:
    • if in 'Portal selection' window the message "Page Loading Error" is brought up - check network connection and URL of portal;
    • check network connection;
    • IPTV provider portal is not available;
    • blocked access to service from IPTV provider.
  • If network availability is checked but portal does not load then restart STB.
  • If connection to network is normal but network services are not available then contact IPTV operator.
  • Blocking access to services by IPTV operator (messages such as 'STB is blocked', etc.) - carefully read Info message on TV screen, contact operator or repair indicated problem by yourself, restart STB.
  Network connection troubles
  • If it possible, check for network (Internet) connection on other home devices (computer, smartphone, etc.). If you have network access:
  • If you have wired connection:
    • check that LED indicator on STB's Ethernet socket is lighting. The status of link must be Up (see Network / Wired (Ethernet) / Network info). If LED is not lit and (or) status of link is "Down". Possible causes of phisical disconnection:
      • Cable is damaged, connectors are not installed properly, programmatically disconnectiion on opposite side, etc.);
      • If autoconfiguration (DHCP) is used, the correct values must be set for the parameters "IP address", "Network mask", "Gateway" (see Network / Wired (Ethernet) / Network info). If parameters are not set, you need to find out and eliminate the cause of the autoconfiguration error (restart STB, check network device's settings and (or) contact network service provider);
      • If manual settings are used check correctness of access parameters (IP address, Network mask, Gateway).
  • If you have wireless WiFi connection:
      • In status window link must be "UP" (Network / Wireless (Wi-Fi) / Network info). If status of link is "Down", there is no connection to Wi-Fi access point:
        • If STB does not detect external WiFi adapter (when connecting adapter to STB appropriate message is displayed), make sure module is working (on other device), and also in module compatibility with this type of set-top box - see Wireless Wi-Fi access.
        • If STB does not detect wireless network, check if the wireless network is detected by other devices (for example, by smartphone). Perhaps, it is necessary to solve access problem on side of the desired network (WiFi access point).
      • If wireless network is detected, but you can not connect to network.
        • If possible, check whether STB is able to connect to another access point (to another WiFi-device);
        • Re-enter access password;
        • Check that Authentication Mode, Encryption parameters on both sides of the connection (STB and at Wi-Fi access point) are the same.
        • Delete (forget) the wireless network from STB list and refind/reconnect. Password information is stored in User Settings (for resetting - System settings / Clear user data).
      • If autoconfiguration (DHCP) option is used then correct values of network parameters must be set by STB (IP address, Network mask, Gateway, DNS server) - see Network info:
        • If parameters are not set, you need to eliminate the cause of failed autoconfigurating (restart STB, check network device configuration and (or) contact ISP).
      • In case of manual settings check correctness of STB access parameters (IP address, Network mask, Gateway) and network device configuration.


Checking software and hardware:

Reboot STB:

  • First way is to turn the STB power off /on (unplug / plug power supply)
  • Second way is to reboot STB

Emergency recovery of STB operation:

Software Update:

STB remote control settings:

Active/Standby modes:

Network access settings:

Video and audio settings:

Embedded portal settings:

External portals

Setting up recording and playback services:

Work with playlists and IPTV channels:

Network Services and USB drive:

General settings:

Integrated apps:

Dave is an expert on the MAG STB and the author of this article.

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