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How to use MAG500A Remote

Action Result
Use D-pad

Move through content, applications, and settings

Press Back key

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Press Home key Go to the Home screen
Press Apps key or press and hold Home key Get access to all installed apps
Press Vol- / Vol+ Adjust the volume
Press Mute Turn the sound on/off
Press and hold Apps key Get access to recent apps
Press Assistant/Microphone key Google Assistant voice search
Press Play/Pause key Play/Pause content
Press Power key Put the STB into sleep
Press EPG key Open Electronic Programm Guide (must be supported by app)
Press and hold OK and Home keys until the LED lights up red Put the Remote in pairing mode

How to pair MAG500A Remote

As long as the Remote is not paired, you can use alternative input devices like a keyboard, mouse, IR remote to control the box.

Steps to pairing

  1. Make sure that the Remote & accessories section of Settings does not contain any Remote entry (like Infomir OPAL). In case it exists, remove it.
  2. Turn the set-top box to pairing mode - press and hold 3 seconds Standby On/Off button located on the top cover of the box. The corresponding image with the Remote should appear on the screen.
  3. Make the Remote discoverable. Press and hold two keys OK Image Documentation and Home Image Documentation until the red LED on the Remote lights up steadily. See also Additional Description.
  4. The connection is established automatically, the pairing stages are noted on the screen: MAC address of the Remote (that is, the Remote is detected), PairingConnectingConnected.
  5. If pairing is succeeded, the LED of the Remote will turn off and the Remote along with the box will exit pairing mode. The Remote is ready to use.
  Screenshots. Pairing the Remote

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You can also connect the Bluetooth Remote like any other Bluetooth accessories. See How to connect Bluetooth accessories?

How to make remote control discoverable

The way you can make the Remote be discoverable depends on whether it contains (any) current pairing info:

  1. Factory settings - remote control does not contain pairing info. In this condition, the Remote is supplied by the manufacturer until it is paired to the set-top box. You also can put Remote in such a condition if you restore the Remote factory settings. To make the Remote discoverable: press any button on the Remote - the red LED on the Remote will light up.
  2. Remote control contains pairing info. If the remote control was previously connected to any set-top box, it stores pairing info. To make the Remote discoverable: press and hold OK Image Documentation key and Home Image Documentation key until the red LED on the Remote lights up.

How to rename MAG500A Remote?

The name of the Bluetooth Remote that was assigned by default during pairing can be changed: go to Settings → under Remote & Accessories, select your Remote (in the example - Infomir OPAL) → select Change name → Click ОК Image Documentation key and enter a new name of the Remote (in the example - My Remote) using on-screen or real keyboard. Confirm entering with Enter key press Back Image Documentation key to get back to Settings.

  Settings screenshots. Renaming the Remote

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How to check connection to Remote MAG500A

If the set-top box is not responding to the Bluetooth Remote key pressing, use alternative input devices like keyboard, mouse, IR remote to navigate through Settings.

To check the connection of the Bluetooth Remote, go to Settings → under Remote & Accessories, select the Remote (in the example - Infomir OPAL). The connection status is being displayed below (in the example - Connected). If no one Remote is specified in Settings it indicates that the set-top box does not contain pairing info. To use the Remote you should pair it.

  Settings screenshot. Connection status

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How to remove MAG500A Remote connection

To remove the connection of the Bluetooth Remote from the Settings, you should delete the corresponding entry in the Settings: go to SettingsRemote & Accessories select your Remote (in the example - Infomir OPAL) → select Unpair → click OK → the set-top box will delete the connection and return back to Settings.

  Settings screenshots. Removing the Remote connection

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How to restore factory settings of MAG500A Remote

To restore factory settings (delete the bond info saved in the Remote), press EPG Image Documentation and APP Image Documentation keys simultaneously for 3 seconds, at this time the LED starts blinking quickly as long as the LED is blinking (within 5 seconds) press the OK Image Documentation key to confirm the deletion → after the deletion succeeds, LED lights normally on 5 seconds, then the Remote sleeps.

After restoring factory settings of the Remote you can pair it to the set-top box according to described in How to pair MAG500A Remote?

Need Help

Dave is an expert on the MAG STB and the author of this article.

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