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This description refers to STB software Update procedure under user control on commands from System menu of Embedded Portal. Software image file (imageupdate) downloads to STB  by means USB drive.

If STB is running the standard software image (Public or Factory image), update in Embedded portal is permitted on Factory image only.
Last stable version of Facrory image can be downloaded from the manufacturer's server - see Address of update file.

Address of update file

Address of update file contained last available software version can be determined in Embedded portal:

  • Open System settingsSoftware update;
  • In the window Software update that opens, in the Update method option, select HTTP;
  • Address of software image (imageupdate) is specified in URL option.

In standard software version (Public or Factory image), address of Factory image is specified. For example, for MAG322:
The value of update file address
is stored in STB software in update_url variable.

Software update from Portal by USB

Update from System Settings by USB

USB drive preparing

1. Make sure that your USB drive meets the requirements.
2. If not previously downloaded, download from server software image file (imageupdate) contained required software version.
3. Connect USB drive to PC and and write imageupdate file to USB drive.
Note. It is recommended to write file in directory mag<model> in the root of USB drive. For example, for MAG322 directory name: mag322

Software update from Portal by USB

Update procedure

1. Connect prepared USB drive to STB. You can use any USB connector of STB.
2. Open SettingsSystem settingsSoftware update.
3. In Software update window set Update method = USB. You can see two new strings:

  • Disk - name of USB drive;
  • Path - path to imageupdate file on USB-drive. The value of string is editable (in case of using path that deffers from the recommended one).

Software update from Portal by USB

4. Click Verify (OK on RC) to make sure that STB can detect imageupdate file.
5. If file is detected and readable successfully you will see Software Update window. The detail of follow software versions are displayed: Current version (running in STB) and New version (that imageupdate file on USB drive is based on).

Software update from Portal by USB

6. Select required operation after comparing Current version and New versions:

  • To reject update - click Exit.
  • To start update - click Update (F1 on RC).

7. Status updating process is displayed by progress bar and comments. To view log of update user may push Show log (Info on RC).

Software update from Portal by USB

8. Wait until the end of update. After completing of update, STB automatically reboots.
Note. Do not turn off STB and plug off USB drive untill the end of update.

USB drive requirements and troubleshooting

Requirements to USB drive

USB drive that is intended to perform STB SW update must be complied the next requirements:

  1. FAT32 file system format.
  2. If there are more than one partition on the USB drive, should use the first one.

Troubleshooting of update from System Settings by USB

'Update by USB' problems, as a rule, related to:  1) imageupdate file not found or read on USB drive 2) incorrect software version in imageupdate file. Cause of the problem (error) is described by Status message displayed on the TV screen:

1. 'Check image', Internal error', USB device not found! :

  • Remove and re-insert USB drive in STB.
  • Try to use different USB socket of STB.
  • Check that name of the folder and update file corresponds to the entered value in Path option of the Software Update window.

    Check extension of the imageupdate file - set Show extension view mode of the folder. Files should not have extensions (like txt, etc.).Probably, there is file accessing issue of this USB drive (especially if you know that the USB drive was used as boot disk or was handled by a utility like "Partition", etc.).
    • Format USB drive (according to requirements) and repeat updating procedure;
    • Use partition utilities and make the only one partition on USB flash drive (for instance, use diskpart utility of OS Windows 10).
    • Replace USB drive.

2. 'Wrong signature' - Probably used not appropriate type of image:

  • Make sure that imageupdate file matches your STB model.
  • If you are not sure about the source of the update file (imageupdate), re-download the file from the server and try updating again.
  • Chek up the image type:
    • To Public image you may update from System Recovery Utility;
    • To Factory image you may update from Embedded Portal (System Settings) if your STB runs under control of Public or Factory image.
    • To Custom image of certain operator you may update from Embedded Portal (System Settings) if your STB runs under control of Custom image that made by the same operator.

Need Help

Dave is an expert on the MAG STB and the author of this article.

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