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System Recovery Utility menu is intended to receive device information, change STB boot loader settings, update software, change video output mode and graphics resolution, reset STB to the factory settings, recover the system, and for other auxiliary functions. 

It is not recommended to make changes to the System Recovery Utility menu without a proper understanding of its settings and the consequences of changing them.

Bringing up System Recovery Utility menu

  1. Power off (unplug the power supply) the STB.
  2. Push and hold the Menu key on the RC (it should be directed straight to the STB).
  3. Still holding the Menu key power the STB on (plug in the power supply).
  4. Wait for (~10 seconds) System Recovery Utility menu.
  5. Release Menu key.
  Menu button on SRC-4513 (slim)
Image Documentation

Setting the video output mode and graphics display resolution

To correct display video signal at the TV after STB software loaded, it is possible to change video output parameters at the boot stage. System Restore Utility menu contains the following settings:

  • TV System - STB video output mode;
  • Graphic Resolution - resolution of the STB video output window.

Description of these parameters is provided in section Video output mode and Graphics Resolution.

Software version and device information

  • Enter the System Recovery Utility menu.
  • Choose Device information - by pressing OK on RC:
    • Vendor - Manufactory identifier.
    • Model - STB model identifier.
    • HardwareVersion - Version of the system board.
    • Serial Number - Serial number of device (STB).
    • MAC address - Physical address of network interface.
    • BootLoader version - BootLoader version (if the second bootloader is on, then you will see the second bootloader version).
    • Image version number - STB software version;
    • Image date - Date and Time of STB software version creation.
    • Image description - an additional description of the STB software version.
    • Userfs Image version - version of User settings (UserFS - the part of the image file);
    • Save Info at USB - saving data of Device Information window to USB drive:
      • be sure that the USB drive has a FAT32 file system.
      • create a folder mag<model> on the root of the USB drive, where <model> is the value of the basic STB model - for example, for STB MAG322, the folder name is mag322.
      • insert the USB drive into one of the STB connectors;
      • enter the System Recovery Utility menu and click Save Info at USB;
      • The DeviceInfo.txt file must be written to the mag<model> folder on the USB drive.

Selecting boot mode NAND1 / NAND2

  • Enter the System Recovery Utility menu.
  • Select Boot Mode by pressing OK on RC and select the boot mode: NAND 1 or NAND2 - banks of the internal non-volatile memory of STB that is used to store the software. STB software from a specified memory bank will be booted.
  • If Boot Mode value was changed - сonfirm with Yes.
  • Select Exit and Reboot, сonfirm with Yes.
    Note. If instead of Exit and Reboot you pressed Exit on RC, press Menu on RC to return to the main utility menu.
  • The progress of the booting process is displayed on the TV screen.

If the software is successfully loaded, the user interface of the embedded or external portal should be displayed on the TV screen (depending on the settings of the STB software).

1. Using two memory banks (NAND1 and NAND2) improves the reliability of the software update process. If the operation fails, you can boot from the alternative bank.
2. After successful STB updating the Boot Mode value automatically changes to the opposite one (NAND1 or NAND2).

Selecting software update mode

  • Enter System Recovery Utility menu.
  • Select Upgrade Tools by pressing ОК on RC.
  • In the Upgrade Software window select update mode:
    • Using USB - update file (STB software image) loads to STB from USB-drive connected to STB;
    • Using multicast - update file loads to STB from PC by Multicasting;
    • Using static ip and tftp - update file loads to STB from the TFTP server. In STB, the necessary connection parameters must be set (assigned with the bootloader variables).
    • Using dhcp - STB requests from DHCP server an update mode that is pre-set in DHCP server configuration. Update file loads to STB from the server by TFTP or multicast.
  • After the successful software update, STB will automatically reboot.

For a detailed description of the update methods Using USB and Using multicast, see Software Update MAG322/324/349/351
For a detailed description of the update methods Using DHCP, see DHCP server configuration. Loading and updating STB software.

Reset to factory settings

  • Enter System Recovery Utility menu;
  • Select Default Settings, сonfirm with Yes;
  • In Resetting to defaults window select Yes;
  • Information about the reset operation should be displayed at the bottom of the window;
  • Select Exit & Reboot, сonfirm with Yes;
    Note. If instead of Exit and Reboot you pressed Exit on RC, press Menu on RC to return to the main utility menu.

  • STB will automatically reboot.
  Video example. Reset to Default Settings. MAG322

Need Help

Dave is an expert on the MAG STB and the author of this article.

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