Software Update MAG322/324/349/351

STB software description

• STB software version description
• STB software release
• STB software provided by manufacturer - public and factory images
• STB software update
• Images created by Operators
• Instructions for building the image
• STB software customization

Software release MAG322/324/349/351

• MAG322: http://soft.infomir.com/mag322/release/

• MAG324: http://soft.infomir.com/mag324/release/
• MAG349: http://soft.infomir.com/mag349/release/
• MAG351:http://soft.infomir.com/mag351/release/

Update from Embedded portal by HTTP

There are two options on how to update STB software from manufacturer's web-server (by HTTP) using the commands of Embedded portal menus:

• Update from Settings menu;
• Update from System Settings menu.

Update from Settings menu

• Open Settings menu of the Embedded portal;
• Choose Software autoupdate;
• In the opened window choose Update manually (F2 on RC).
• In the opened window Software autoupdate choose the list of New versions by pressing OK - the latest available version is located at the top of the list;
• Select the required firmware version;
• Choose Update (F1);
• Wait for the update to finish. The status of updating is displayed by the progress bar and comments. STB will be rebooted automatically after update completing.

Note. Do not turn off STB or torn down the network connection until the end of the update.

Update from System Settings menu

In factory image, the following updating address is used: http://update.infomir.com/mag/<model>/imageupdate (where model is a number value of STB model: 322, 324, 349 or 351)

• Go to Settings ⇒System settings (or press Setup on RC);
• Open Sofware update.
• Set Update method = HTTP.
• Choose Verify (ОК). If verification of connection to the server is successful, then you'll see information about the availability of new versions of the software.
• Choose Update (F1) to start the update.
• Wait for the update to finish. The status of updating is displayed by the progress bar and comments. STB will be rebooted automatically after update completing.

Note. Do not turn off STB or torn down the network connection until the end of the update.

Update from System settings by USB

To update STB from System settings by USB:

1. Make sure that your USB drive meets the requirements.

2. Download the required SW image file (imageupdate).
Note. Latest version of Factory SW image is accessible on manufacturer's server: http://update.infomir.com/mag/<model>/imageupdate (<model> - number of STB model). For example, for MAG322: http://update.infomir.com/mag/322/imageupdate

3. Create directory mag<model> in the root of USB drive and write imageupdate file to this directory. For example, for MAG322 directory name: mag322

4. Connect prepared USB-drive to STB. You can use any USB connector of STB: both rear or front.

5. Open Settings⇒ System settings ⇒ Software update.

6. In Software update window set Update method = USB. You can see two new strings:

• Disk - the name of USB-drive;
• Path - location of the update file on the USB drive.

7. Select Verify (OK) to make sure that STB can detect the imageupdate file.

8. If the file is detected and readable successfully you'll see Software Update window.

9. In the Software Update window displays descriptions of the firmware versions: the Current version (operating in STB) and New version (available on USB drive).

10. Select subsequent operation after comparing Current and New versions:

• To reject update push Exit.
• To start update push Update (F1).

11. The status of the software update is displayed by the progress bar and comments. To view the log of update user may push Show log (Info on RC).

12. Wait until the update process is complete. After completing the update, the STB automatically reboots.
Note. Do not turn off STB and plug off USB drive until the end of the update.

Update from System Recovery Utility by USB

To update STB from System Recovery Utility by USB method:

1. Make sure that your USB drive meets the requirements.

2. Download the required SW image file (imageupdate).
Note. The latest version of the Public SW image is accessible from STB release.

3. Create directory mag<model> in the root of USB drive and write the imageupdate file to this directory. For example, for MAG322 directory name: mag322

4. Insert prepared USB-drive in STB slot. You can use any USB connector of STB: both rear or front.

5. Bring up System Recovery Utility menu.

6. Select Upgrade tools ⇒ Upgrade Software ⇒ Using USB ⇒ Yes.

7. The info about software update status is displayed at the bottom of the screen.

8. Wait until the update process is complete. After completing the update, STB automatically reboots.

USB drive requirements and troubleshooting

Requirements

The USB drive that is intended to perform STB SW update must comply with the next requirements:

1. FAT32 file system format.
2. If there is more than one partition on the USB drive, it should use the first one.

Troubleshooting

The STB does not start updating or does not detect folder or the imageupdate file - USB drive is not initialized, 'Internal error', 'Imageupdate not found', 'Wrong signature', 'Unsupported architecture' messages, etc.:

• 1. Try to use a different USB socket of STB.
     
  2. 'Wrong signature', 'Unsupported architecture' messages on the screen. - Probably, you use not intended type of image:
     • Make sure that imageupdate file matches the STB model.
     • Check up the image type:
       • you may install a Public image only via System Recovery Utility;
       • you may install a Factory image only via Embedded portal (System Settings) if your STB runs public or factory image.
       • you may install a Custom image of a particular operator via Embedded portal (System Settings) if your STB runs the Custom image of this operator.
       • ou may install an Operator image only instead of Operator image that was made by the same operator.
  3. 'Imageupdate not found' message on the screen:
     • Recheck folder name and update file. Folder name and imageupdate file must contain only small letters (lowercase). Folder and file names should not contain characters added: examples of the wrong name are mag_322, Imageupdate, imageupdate(1), and so on.
     • Check extension of the imageupdate file - set Show extension view mode of the folder. Files should not have extensions (like txt, etc.).
     • Probably, there is file accessing issue of this USB drive (especially if you know that the USB drive was used as a boot disk or was handled by a utility like "Partition", etc.).
       • Format the USB drive (set the requirements) and repeat updating procedure;
       • Use partition utilities and make the only one partition on USB flash drive (for instance, use diskpart utility of OS Windows 10).
       • There may be a problem with the USB drive - try to use a different USB drive
  4. If you are not sure about the source of imageupdate file, re-download it (factory image - from factory software update server, custom image - from operator's update server), replace the file on the USB drive, and then try to update again.

Multicast update

1. Download imageupdate file to PC that is LAN connected;
Note. The latest version of the Public SW image is accessible from STB release.

2.Enter System Recovery Utility menu;
3. Select Upgrade tools ⇒ Upgrade Software ⇒ Using multicast ⇒ Yes.
4. STB starts multicast update and you can see info message at the TV screen. Info message indicates IP address and port from which STB expects receiving the data flow.
5. Download to PC and run mcast_v2.0 utility.
Note. PC and STB must be in the same network (be in the same address space).
6. Start multicasting of image file on PC with mcast_v2.0 utility. You should stream only one file imageupdate (stream #2).

• in opened window QueryUserForNetworkInterface specify the interface from which need to multicast;
• Specify parameters for stream #2 (imageupdate file) in main application window Multicast file streamer:
  • File name - imageupdate file location;

  • IP-address, port - IP-address and port to stream data. You should set the values of IP address and port that are indicated on the screen in info message - see item 4.

• Start multicasting with the Start button for stream #2.
  

7. At the bottom of the TV screen, you can see the progress bar moving that informs about receiving the data.
8. After successful receiving and checking up the image (look after the update process info on the TV screen), the updated software will be launched on STB.

Multicast address

Multicast update method uses IP multicast streaming to transfer the SW image (imageupdate file) from PC (by Mcast utility) to STB. To ensure the correct receipt of the file, the Multicast address should be the same on the two sides.
Multicast address has format: <IP address>:<Port>.

Multicast address setting in Mcast utility

Multicast address for imageupdate file transferring must be entered in the IP-address, port option in Stream 2 section.

Multicast address assigned to STB by default

The multicast stream address 'by default' is assigned to the STB at the factory. Below are the multicast address 'by default' for different STB models.

Multicast address changing in STB

Multicast address 'by default' can be changed using the settings of the Embedded portal (System settings ⇒ Servers ⇒ More, the Update URL option). The value format is: igmp://<IP address>:<port>
For example:
igmp: //224.40.0.51: 9001The range of valid values <IP address> is specified in RFC 5771. You may, for example, use the next address range: 224.0.1.0 - 238.255.255.255.

<Port> parameter defines TCP/IP port. The value of this parameter can be taken from the range of 1024 - 65535.

Multicast address checking up in STB

To make the user possible check the multicast address from which STB expects receiving the image file, the multicast address value is displayed on the TV screen in an info message after the Multicast update is started (see step 4 in update procedure described above). Example of the info message for MAG322:

Starting update from multicast. Starting network. Receive is started 
Receive from 224.50.0.211:9001 is started

STB software autoupdate

The procedure of automatic updating STB MAG322/324/349/351 software is similar as described for STB MAG250/254/270.