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Section MAG250/254/270

This section describes technical specifications, software updates and settings for the STB model range based on MAG250/254/270.
Basic STB settings are described in section Embedded Portal.
Releases of STB software are located at http://soft.infomir.com.

Frequently asked questions MAG250/254/270

STB does not turn on or portal does not load:

  After turning power on (not to be confused with STB activation from Remote Control), STB does not turn on or there is no screen image
  • No power supply at Set-Top Box or TV or one of the devices (STB or TV) does not work properly.
    • Make sure that LED on STB is lit.
    • Make sure that both devices (STB and TV) are connected to the power supply.
  • STB power supply unit is not working properly or has not suitable parameters (this case, STB LED can be lit):
    • Check the power supply for parameters specified in the STB user manual. If necessary replace the power supply.
  • Problems with the video interface cable (HDMI, RCA):
    • Make sure that the cable is securely connected on both sides (TV and STB);
    • Ensure that cable is in good condition;
    • On TV: сheck socket (HDMI / RCA) to which the cable is plugged and make sure that the setting of the source is correct.
  • If there is no picture on the TV screen, video mode on TV and STB may not be matched - enter Bootloader menu - off/on STB power and press Menu button on the remote control (the screen remains black) and change the STB video mode by pressing F1 button.
  • If the blue window is displayed on a black TV screen with the message "This video output does not work in HD mode. To operate the video output, you must use the SD mode»:
    • Wrong video output mode (PAL / NTSC) is selected on STB ;
    • You have not switched the TV to appropriate video input (digital HDMI or analog RCA).
  After turning on STB from Remote Control, set-top box does not turn on or there is no picture on TV screen
  • Deactivating STB from Remote Control will put STB in standby mode. Current mode (Active/Standby) of STB can be determined by the color of the LED indicator:
    • MAG254 аs default: standby mode - bright blue color, operating mode - dim blue (brightness level of the LED indicator can be changed - see Settings / Interface)
    • If Remote Control can not bring the STB out of standby mode:
      • Restart STB;
      • Probably, Remote Control is not working properly or signal does not arrive to STB IR receiver - make sure RC is operative:
        • in operating state STB should react to pressing RC buttons (STB LED should blink when RC button is pressed);
        • direct RC right to the front panel of STB, remove objects or devices that prevent remote signal spreading;
        • make sure that the power supply of RC (batteries) is working.
  STB does not load after failed software update, any STB settings, or resetting
  • reboot STB;
  • In Boot Loader, switch Boot mode to alternate NAND;
  • if after resetting the message "DHCP retry" or "TFTP loading" appears on the screen and STB does not boot, you need change Boot mode in Bootloader menu from "DHCP" to "NAND" / "NAND2"
  • if the update was made via Multicast (MC update) - reboot STB.
  Portal is not loaded, blocking access to portal from Operator
  • If the initial boot takes place (logotype and messages 'Loading ...' are visible on the screen), but the external portal does not load, reasons can be as following:
    • if in 'Portal selection' window the message "Page Loading Error" is brought up - check network connection and URL of the portal;
    • check network connection;
    • IPTV provider portal is not available;
    • blocked access to service from the IPTV provider.
  • If network availability is checked but the portal does not load then restart STB.
  • If the network connection is normal but network services are not available then contact IPTV operator.
  • Blocking access to services by IPTV operator (messages such as 'STB is blocked', etc.) - carefully read Info message on the TV screen, contact operator or repair indicated problem by yourself, restart STB.
  Network connection troubles
  • If it possible, check for network (Internet) connection on other home devices (computer, smartphone, etc.). If you have network access:
  • If you have a wired connection:
    • check that the LED indicator on the Ethernet socket is lighting. The link status must be Up (see Network / Wired (Ethernet) / Network info). If LED is not lit and (or) status of the link is "Down". Possible causes of physical disconnection:
      • The cable is damaged, connectors are not installed properly, programmatically disconnection on the opposite side, etc.;
      • If autoconfiguration (DHCP) is used, the correct values must be set for the parameters IP address, Network mask, Gateway (see Network / Wired (Ethernet) / Network info). If parameters are not set, you need to find out and eliminate the cause of the autoconfiguration error (restart STB, check network device settings and (or) contact network service provider);
      • If manual settings are used check correctness of access parameters (IP address, Network mask, Gateway).
  • If you have a wireless WiFi connection:
      • In the status window, the link must be "UP" (Network / Wireless (Wi-Fi) / Network info). If the link status is "Down", connection to Wi-Fi access point is not established:
        • If STB does not detect external WiFi adapter (when connecting adapter to STB appropriate message is displayed), make sure the module is working (check up on other devices), and also in module compatibility with this type of set-top box - see Wireless Wi-Fi access.
        • If STB does not detect the wireless network, check if the wireless network is detected by other devices (for example, by smartphone). Perhaps, it is necessary to solve the access problem on the network side (WiFi access point).
      • If the wireless network is detected, but you can not connect to the network.
        • If possible, check whether STB is able to connect to another access point (to another WiFi-device);
        • Re-enter access password;
        • Check that Authentication Mode, Encryption parameters on both sides of the connection (STB and at Wi-Fi access point) are the same.
        • Delete (forget) the wireless network from the STB list and refind/reconnect. Password information is stored in User Settings (for resetting - System settings / Clear user data).
      • If autoconfiguration (DHCP) option is used then correct values of network parameters must be set by STB (IP address, Network mask, Gateway, DNS server) - see Network info:
        • If parameters are not set, you need to eliminate the cause of failed autoconfiguration (restart STB, check network device configuration and (or) contact the ISP).
      • In the case of manual settings check the correctness of STB access parameters (IP address, Network mask, Gateway) and network device configuration.

Checking software and hardware:

Reboot STB:

  • The first way is to turn the STB power off/on (unplug/plug power supply)
  • The second way is to reboot STB

STB settings reset:

Software Update:

STB remote control settings:

Active/Standby modes:

Network access settings:

Video and audio settings:

Embedded portal settings:

External portals

Setting up recording and playback services:

Work with playlists and IPTV channels:

Network Services and USB drive:

General settings:

Integrated apps:


Need Help

Dave is an expert on the MAG STB and the author of this article.

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