MAG250/254/270

• No power supply at Set-Top Box or TV or one of the devices (STB or TV) does not work properly.
  • Make sure that LED on STB is lit.
  • Make sure that both devices (STB and TV) are connected to the power supply.
• STB power supply unit is not working properly or has not suitable parameters (this case, STB LED can be lit):
  • Check the power supply for parameters specified in the STB user manual. If necessary replace the power supply.
• Problems with the video interface cable (HDMI, RCA):
  • Make sure that the cable is securely connected on both sides (TV and STB);
  • Ensure that cable is in good condition;
  • On TV: сheck socket (HDMI / RCA) to which the cable is plugged and make sure that the setting of the source is correct.
• If there is no picture on the TV screen, video mode on TV and STB may not be matched - enter Bootloader menu - off/on STB power and press Menu key on the remote control (the screen remains black) and change the STB video mode by pressing F1 key.
• If the blue window is displayed on a black TV screen with the message "This video output does not work in HD mode. To operate the video output, you must use the SD mode»:
  • Wrong video output mode (PAL / NTSC) is selected on STB ;
  • You have not switched the TV to appropriate video input (digital HDMI or analog RCA).

Deactivating STB from Remote Control will put STB in standby mode. Current mode (Active/Standby) of STB can be determined by the color of the LED indicator:

• MAG254 аs default: standby mode - bright blue color, operating mode - dim blue (brightness level of the LED indicator can be changed - see Settings / Interface)
• If Remote Control can not bring the STB out of standby mode:
  • Restart STB;
  • Probably, Remote Control is not working properly or signal does not arrive to STB IR receiver - make sure RC is operative:
  • • in operating state STB should react to pressing RC keys (STB LED should blink when RC key is pressed);
    • direct RC right to the front panel of STB, remove objects or devices that prevent remote signal spreading;
    • make sure that the power supply of RC (batteries) is in working conditions.

• reboot STB;
• In Boot Loader, switch Boot mode to alternate NAND;
• if after resetting the message "DHCP retry" or "TFTP loading" appears on the screen and STB does not boot, you need change Boot mode in Bootloader menu from "DHCP" to "NAND" / "NAND2"
• if the update was made via Multicast (MC update) - reboot STB.

• If the initial boot takes place (logotype and messages 'Loading ...' are visible on the screen), but the external portal does not load, reasons can be as following:
  • if in 'Portal selection' window the message "Page Loading Error" is brought up - check network connection and URL of the portal;
  • check network connection;
  • IPTV provider portal is not available;
  • blocked access to service from the IPTV provider.
• If network availability is checked but the portal does not load then restart STB.
• If the network connection is normal but network services are not available then contact IPTV operator.
• Blocking access to services by IPTV operator (messages such as 'STB is blocked', etc.) - carefully read Info message on the TV screen, contact operator or repair indicated problem by yourself, restart STB.

• If it possible, check for network (Internet) connection on other home devices (computer, smartphone, etc.). If you have network access:
• If you have a wired connection:
  • check that the LED indicator on the Ethernet socket is lighting. The link status must be Up (see Network / Wired (Ethernet) / Network info). If LED is not lit and (or) status of the link is "Down". Possible causes of physical disconnection:
    
    • The cable is damaged, connectors are not installed properly, programmatically disconnection on the opposite side, etc.;
    • If autoconfiguration (DHCP) is used, the correct values must be set for the parameters IP address, Network mask, Gateway (see Network / Wired (Ethernet) / Network info). If parameters are not set, you need to find out and eliminate the cause of the autoconfiguration error (restart STB, check network device settings and (or) contact network service provider);
    • If manual settings are used check correctness of access parameters (IP address, Network mask, Gateway).
• If you have a wireless WiFi connection:
  • • In the status window, the link must be "UP" (Network / Wireless (Wi-Fi) / Network info). If the link status is "Down", connection to Wi-Fi access point is not established:
      • If STB does not detect external WiFi adapter (when connecting adapter to STB appropriate message is displayed), make sure the module is working (check up on other devices), and also in module compatibility with this type of set-top box - see Wireless Wi-Fi access.
      • If STB does not detect the wireless network, check if the wireless network is detected by other devices (for example, by smartphone). Perhaps, it is necessary to solve the access problem on the network side (WiFi access point).
    • If the wireless network is detected, but you can not connect to the network.
      • If possible, check whether STB is able to connect to another access point (to another WiFi-device);
      • Re-enter access password;
      • Check that Authentication Mode, Encryption parameters on both sides of the connection (STB and at Wi-Fi access point) are the same.
      • Delete (forget) the wireless network from the STB list and refind/reconnect. Password information is stored in User Settings (for resetting - System settings / Clear user data).
    • If autoconfiguration (DHCP) option is used then correct values of network parameters must be set by STB (IP address, Network mask, Gateway, DNS server) - see Network info:
      • If parameters are not set, you need to eliminate the cause of failed autoconfiguration (restart STB, check network device configuration and (or) contact the ISP).
    • In the case of manual settings check the correctness of STB access parameters (IP address, Network mask, Gateway) and network device configuration.

The MAG set-top box is a passive cooling device without fans. The design of the unit, due to ventilation slots, provides free ventilation of internal electronic elements and the dissipation of excess heat generated during the box operation. The shape of the air vents and their location on the housing depends on the model of the box.

Non-compliance with the requirements of ambient temperature and recommendations for the placement (installation) of the device can cause the unit to overheat. In turn, overheating, especially occurring over a long period, can lead to a deterioration in the quality parameters of the set-top box, a spontaneous reboot, up to the failure of the box.

Recommendations for preventing the box from overheating:

1. Observe the operating temperature and humidity requirements specified in the instruction manual of the set-top box. As a rule, this is a range of 1 ... 40 °C; 5% - 93% RH.

2. Follow the next installation rules:

• place the set-top box only on a solid flat surface, which gives the necessary ventilation clearance of the bottom panel of the case;
• keep the set-top box in a clean place free from excessive ingress of dust and other small particles;
• provide the free space around the unit necessary for ventilation and cooling of the set-top box;
• do not cover the box and do not close the ventilation slots on the case in any other way;
• do not install the set-top box in close distance to other devices and objects that radiate heat.

Examples of improper installation of the box, which can lead to its overheating:

• on a soft surface such as carpet or upholstered furniture;
• in a place open to sunlight, which leads to overheating of the case;
• in a closed cabinet or rack, without ventilation;
• in an external case that blocks the ventilation openings;
• on the stack - several devices on top of each other, etc.

During the set-top box operation, heating the processor and other microcircuits leads to a moderate increase in box temperature, which is the norm.

Depending on the model of the box and the mode of its operation, the allowable heating of the processor can reach 100 °C. As a result, the temperature of the body of the box can reach 60 °С. Thus, in some cases, the housing may be “hot”. However, providing the above environmental requirements and free air exchange, this should not affect the operation of the unit.

In case of unusual situations and any malfunctioning supposedly caused by the box overheating, you should contact the technical support service.

When you press buttons of Infra-Red remote of STB, in rare cases may cause an unintentional activating some functions of the TV. The issue may arise due to the coincidences of IR control signals on both devices. 

IR remote control models supplied with MAG boxes (RC-4513/4515) support one IR signal code page (CP). This CP is also programmed in STB software. Therefore, the replacement of the remote control model does not solve the indicated problem.

As an alternative solution for users who are faced with such a problem might be advised the remote control simulator - the Magic Remote application. This application is supposed to be installed on a mobile device that is connected to the router via WiFi. The mobile device and the set-top box must be connected to the same network.

Another way to send some commands to the STB is a keyboard and mouse.